Reviews

Customer Reviews

Reviews

What our clients in Bramhall and Stockport say

We’d rather you heard it from them than from us. Every review here is from a real client, in their own words.

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Sellers who moved with Ann

“Ann has been an absolute professional throughout, and Vicky in the sales team was attentive, knowledgeable, and always helpful. They both have a lovely human touch, which made the whole experience much more personal and reassuring.”

Colin D. Stockport

“Ann and the team have been fantastic. We’ve been clueless on those the process works and she held our hands through the whole journey. Her and her team have been amazing! 10/10 recommend! Thanks Ann.”

Jade S. Manchester

“What a fantastic experience of selling my home. Words I thought I’d never say in such a stressful situation. From day one I had regular viewings, communicate was fantastic and felt very personal. Property marketing was great not only was it added to the usual websites, they actively seek buyers. The property sold within a few weeks. Thank you.”

HahleyW. Stockport

Case study

From online agent to sale agreed

The situation

The seller came to me after a sale fell through with an online agent. The property was a three-bedroom, modern leasehold townhouse on the edge of Manchester city centre. The sale had been going back and forth for several months, and by the time it collapsed the owner was understandably frustrated.

The challenge

With the online agent, the seller was doing most of the work himself: his own viewings, his own follow-ups, even his own photos. When the sale began to wobble, he was left chasing it. It was allowed to drag on for months despite clear signs it wasn’t going to happen, which cost him time, momentum and confidence.

Leasehold added another layer. Buyers, lenders and solicitors all need the lease details, service charge and ground rent information, and any delay in getting them can stall a sale.

The plan

I took over, put new marketing in place and relaunched the property with a clear plan.

Sold the lifestyle, not the floor plan. A floor plan tells buyers what a home is. I wanted them to see what living there would be like. A modern townhouse on the edge of the city centre appeals to a particular kind of buyer, so I rewrote all the marketing around who they are and what they want from the area. Every listing helped them picture their life there.

Ditched the smartphone photos. First impressions count. I hired a professional photographer for photos and video, because good presentation brings more viewings than a poorly presented listing.

Hosted the viewings and followed up proactively. Viewers rarely tell sellers what they really think; they’re polite. As an experienced agent, I know how to get the feedback that matters. I followed up with every viewer, gave the seller honest and useful feedback, and told him when a buyer was ghosting so he could forget them and focus on the serious ones. It happens, and it’s not personal.

Chased the sale proactively. I do this every day, so I know when to push and when to hold back. With a leasehold property there’s more paperwork and more people involved, so I dealt with the solicitors and asked the questions that keep a sale moving, so the seller didn’t have to.