Company Profile
Company Profile
About us
About Durrell & Joe
Durrell & Joe is an independent lettings and property management agency based in Stockport, covering Stockport, South Manchester, Manchester city centre and Cheshire. We look after a wide variety of homes for landlords, from city centre apartments to family houses.
The name is a family one. Durrell is our founder Ann Durrell’s surname, and Joe is her son. That’s not a branding exercise. It’s the standard we work to, because one day Joe will be renting somewhere, and the question we ask about every property we manage is simple: would we be happy if he lived here?
Built for landlords. Trusted by tenants.
Those two things don’t pull against each other. They’re the same job. A tenant who is looked after stays longer, reports a problem while it is still cheap, and treats the place as a home rather than a stopgap. That shows up directly in a landlord’s void rate, repair bill and legal exposure.
So we treat the tenancy as the thing we manage, and both people in it as people we look after. It’s the only way it works for either of them.
Why we exist
Ann spent nearly 30 years in Greater Manchester property before starting Durrell & Joe. That’s long enough to know exactly where landlords feel the pinch, because she heard about it every single week.
It’s almost never the fee. It is wanting one person who knows the property, works that are specified and supervised properly, and tenants who are treated as people, because that is how you keep a good one, avoid a void, and stop an unreported problem becoming a five-figure repair.
Durrell & Joe was built to fill that gap, and to grow without losing it. As a TLP Assured agency, all client funds are independently held and managed by The Letting Partnership, an independent client accounting specialist. Inventories, check-outs and compliance reports are carried out by qualified independent professionals. You get the care and direct contact of managing it yourself, with infrastructure and protections a single landlord cannot buy alone.
What we actually promise
We’d rather make specific promises than throw adjectives around. A specific promise is worth more, and it still holds as we grow.
- A person, not a call centre. You speak to someone who has seen your property, met your tenants and has the experience to make the call.
- The monthly landlord call. A proper conversation, not a rent statement.
- A 90-day health check. We call and email every tenant every 90 days rather than waiting for something to break. A tenant who knows us will work with us, and that is how we hear about a failing window seal while it is still just a seal. It means the same repairs happening earlier and cheaper, and far fewer expensive ones.
- Your money is protected. As a TLP Assured agency, all client funds are independently held and managed by The Letting Partnership, an independent client accounting specialist, providing the highest level of assurance that landlord and tenant money is held securely and transparently. You can verify our status at www.TLPComply.com/agent
- Every contractor signs our Contractor Promise. Vetted, insured, qualified and local, and committed in writing on workmanship, timescales, conduct in somebody’s home, and leaving it as they found it.
- A reply within 24 hours, to landlords and tenants alike.
Lettings and sales: how we fit together
Durrell & Joe is the lettings and property management business. If you are selling a home, Ann does that personally, under her own name. The two are run as separate businesses, but the standard is the same: one person you can reach, honest advice and no surprises. Meet Ann Durrell
Qualified and regulated
- Ann Durrell is FNAEA, a Fellow of the National Association of Estate Agents, and MARLA, a member of the Association of Residential Letting Agents, both part of Propertymark
- Client Money Protection: Client Money Protect, membership CMP015593
- Redress scheme: Property Redress Scheme, membership PRS060176
- Data protection: registered with the Information Commissioner’s Office (ICO), registration ZC217408
- Registered in England and Wales, company number 17386587
- VAT number: 526 6294 73
Talk to us
No script, no call centre, and no sales pitch dressed up as a valuation.
Book a free rental valuation
Call 0161 410 2401
hello@durrellandjoe.co.uk · Instagram @anndurrellproperty